Turkish Airlines Colombo Office in Sri Lanka

Since its inception Turkish Airlines has gained popularity because of its excellent services, amazing amenities, comfortable seating, delciicous food, and a lot more. This popular flag carrier of Turkey has been in business for over 90 years since now. Turkish Airlines has flights to various destinations including Colombo. The Turkish Airlines Colombo Office in Sri Lanka has efficient representatives to help you with any queries related to your itinerary. These include booking a flight, canceling your reservation, getting details about valet parking services, in-flight amenities, missing luggage queries and a lot more. So, be ready with your concern upon reaching their office to get prompt assistance. 

Contact Details for Turkish Airlines Colombo Office in Sri Lanka  

Turkish Airlines Colombo Office Address	67/A, Gregory’s Road, Colombo 7, Sri Lanka
Turkish Airlines Colombo Office Contact Number	+94 11 590 0500 / 0555
Email	yvr.info@thy.com
Working Hours	24 Hours
Official Website	https://www.turkishairlines.com/

Airport Office of Turkish Airlines in Colombo

Location: BIA Departure Terminal No:75-76 Katanayeke, Colombo, Sri Lanka

Tel:  +94 11 590 0500

Email: cmbops@thy.com

Available Time: 2:00 pm-10:00 pm (daily)

Airport Name: Bandaranaike International Airport

Map Location of Turkish Airlines Colombo Office

Info About Turkish Airlines Cargo Office

Address: General Cargo Agency, Leisure Cargo Lanka No. 1/1 Thimbirigasyaya Colombo 05, Sri Lanka

Tel: +94 11 2055693

Email: cmbcargo@thy.com

Available Time:

9:00 am – 5:00 pm (Mon – Fri)

Closed on Weekend and Public Holidays.

Visit All Turkish Airlines Offices Pages

Services You Can Expect At Turkish Airlines Colombo Office in Sri Lanka

Turkish Airlines is renowned as an international airline with a wide route network. It offers service of the highest quality. The airline has a local presence in the city through its Colombo office. They have facilities at their office for flight reservations and ticket booking. They provide support for almost any inquiry passengers may have while using Turkish Airlines flights. The office caters to both new passengers who want to travel and also to individuals who have already booked their reservations with the airlines. Turkish Airlines provides full service through the Colombo office. 

Web/ Online Check-in	Airport Counter Check-in	Self-Service Kiosk Check-in
Baggage Allowance	Duty-Free Allowance	In-Flight Meals
Flight Ticket Booking	Flight Ticket Cancellation	Flight Ticket Reschedule
Airport Transfer	Concierge Services	Animal and Pet Assistance
In-Flight Entertainment	Airport Lounges	Immigiration services
Visa Information	Missing Luggage	Delayed Flights

Baggage

Airlines have various policies relating to baggage to ensure flights are safely and efficiently carried out. Carry-on baggage items include those that the passenger may bring inside the aircraft cabin. This usually includes one small suitcase and a personal item, such as a laptop bag or purse. The checked baggage goes into the cargo hold of the aircraft and is usually larger and heavier.

The dimensions and weight of both kinds of luggage are limited by the airlines due to safety concerns and space availability on board a flight. Sometimes, additional costs come in line if these are overweight or over-sized. Most airlines provide baggage tracking services so the passenger may track the checked items throughout the journey. Most airlines offer free luggage, as they incorporate it in the total cost of travel; some charge separately for checked luggage.

Booking

A flight reservation refers to booking a seat in any airline company’s flight on a specific route, date, and time. It can be booked online through airlines, their mobile apps, or through middlemen like travel agents or online travel sites. All passengers give information like names, contact, and numbers of a specific travel document.

They also select the flight according to the schedule of departure, price, and route. Most airlines usually have a range of fare classes, each with its entitlements and restrictions. In many cases, passengers also have the option of adding extra services at the time of booking: selecting their seats, choosing meals, or ordering extra baggage. 

Cancellation and Refund

Cancellation and refund policies depend on the airline company and type of ticket booked. In the case when airlines cancel for uncontrollable reasons like bad weather or technical issues, a full refund of money is given, or passengers are booked on a different flight.

However, in the case of cancellations by passengers, the refund policy is always dependent upon the fare type. In general, a refundable ticket can be canceled and fully refunded, while non-refundable tickets hardly or never offer a refund. Some airlines provide cancellation with a fee and give you a certain amount as credit toward future travel.

Seat Selection

Seat selection is a service provided by airlines, where passengers have the facility to pre-select their preferred location in the aircraft. Commonly, this can be done at the time of booking or while checking in, or even sometimes after check-in, based on airline policies. Many carriers charge an extra amount for seat selection, mostly the desirable seats like extra legroom and exit rows.

Some airlines make it possible to choose seats free of charge for frequent flyers or passengers who book higher-fare classes. The actual number of available seats depends on the type of aircraft and how full the flight is. Generally speaking, airlines publish seat maps so that passengers can get a better picture of what they might expect and help to make a more informed choice.

Head Office of Turkish Airlines

Head Office	Email Address	Contact Number
Turkish Airlines General Management Building, Ataturk Airport 34149 Yesilkoy, Istanbul, Turkey	customer@thy.com	+90 850 333 0 849

The bottom line is that Turkish Airlines Colombo Office in Sri Lanka promises the best service to be availed by travelers. With a plethora of options available, from flight bookings to check-in, to special baggage handling and special needs assistance, passengers can be guaranteed ease in travel. This will also ensure that inquiries and support are easily accessible through the office for both new an in no time. If you aren’t able to get in touch with their Colombo office, you can directly contact their customer service number. Moreover, you may also visit the Turkish Airlines website to book your flight or manage your booking. 

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