Virgin Atlantic Lagos Office

Contact Details of Virgin Atlantic Lagos Office

AddressLagos 
Contact Number+234 (0) 14483000 / +234 (0) 1 4612747
Working Hours24 Hours

Airport Information About Virgin Atlantic Lagos Office

AddressIKEJA, Lagos, Nigeria
Contact NumberN/A
Airport NameMurtala Muhammed International Airport-Lagos

Visit All Virgin Atlantic Offices Pages

Services Passengers may Experience at Virgin Atlantic Airways Lagos Office

Located at George Bush Intercontinental Airport, IAH, the Lagos office for Virgin Atlantic Airways is set up to take care of any need a voyager might have. The services entail facilities regarding flight information, airport lounges, visa inquiries, facilities to support pet travel, and lost luggage. Virgin Atlantic is directed toward hassle-free travel; hence, the customers are provided with personalised service and expert travel advice, making their journey smooth and connecting them to various destinations around the globe.

Baggage AllowanceDuty-Free AllowanceIn-Flight Meals
Airport TransferConcierge ServicesAnimal and Pet Assistance
Web/ Online Check-inAirport Counter Check-inSelf-Service Kiosk Check-in
Ticket BookingTicket CancellationTicket Rescheduling
Visa InformationMissing LuggageDelayed Flights
In-Flight entertainmentLounge servicesImmigration services

Baggage Policies

Policies regarding baggage differ significantly amongst airlines. Almost all airlines allow passengers to have an allowance to carry either hand or baggage check-ins. For instance, most airlines permit one cabin baggage with a maximum weight allowance of 7 kg and one baggage of 15 kg to 40 kg checked for the classes in which a passenger is flying. Extra baggage is charged in terms of kilograms after the limit given. These vary between airlines; it is best to research your carrier before flying to avoid any extra cost.

Booking

With bookings, most airlines have online systems that easily enable the reservation of tickets. Most airlines give a 24-hour grace period cancellation policy with no penalties, but only if the booking was made at least seven days before flying. This enables tourists to shift to different plans or change their minds shortly after booking. However, this may not apply to tickets purchased through travel agents or third-party websites, hence the requirement to understand the terms associated with those bookings is essential. 

Cancellation and Refund 

Cancellation and refund policies are important for travellers to take note of. Airlines describe tickets as refundable or non-refundable. Fully refundable tickets grant customers refunds upon cancellation of travel plans. On the other hand, non-refundable tickets are seldom refundable except in the case of an airline having cancelled a flight or having made a significant change in the originally booked schedule. The application for a refund can usually be initiated either directly on the website of the concerned airline or by contacting the concerned customer service. Refunds take variable time to process, anything from some days to a few weeks.

Seat Selection

Seat selection is another important aspect of air travel. Most airlines allow passengers to select preferred seats at the time of booking for which a fee may be levied. Free seat selection can be allowed if the fare class of purchase or membership category allows for it. One such example is the Flying Club program of Virgin Atlantic. It is always advisable to select seats as early as possible since good options are normally taken up quite quickly.

Head Office of Virgin Atlantic

Head OfficeEmail AddressContact Number
Virgin Atlantic
The Office, Manor Royal
Crawley, West Sussex
RH10 9NU United Kingdom
special.assistance@fly.virgin.com44 344 8747 747

FAQs

1. Where is Virgin Atlantic head office?

Virgin Atlantic has its head office located at The VHQ, Fleming Way, Crawley, West Sussex, RH10 9DF, United Kingdom. This facility is close to Gatwick Airport and thus serves the head office for the airlines.

2. How do I contact Virgin Atlantic customer service?

You can call +1-866-666-0225 to address Virgin Atlantic. You can also use the online chat provided on their website when you have certain queries.

3. Is Virgin Atlantic open 24/7?

Yes, Virgin Atlantic does 24/7 customer service and flights. This makes sure that there is always somebody ready to help because the customers can reach them anytime.

4. Is Virgin Atlantic Connect free?

Virgin Atlantic Connect is free but allows customers to stay reachable throughout their flight. This depends on the message app and limited capability of browsing on certain flights.

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